FRONT OFFICE MANAGER - The Chedi Lustica Bay

Lustica Bay, Montenegro

This job is not available any more.


Our Front Office Manager will oversee the Front Desk function, ensuring smooth running of the Reception and Concierge services, so that every guest receives individualised experience. With your commitment to quality and impeccable standards, you will be central to the Hotel operations.

You will:

  • Manage the entire Guest Services area of the hotel including the reception, concierge, butlers, transfers and transportation;
  • Provide service that is above and beyond guest satisfaction and retention and act as the service champion for the Front Office to create positive experience for guests and employees;
  • Actively participate in hiring, training and developing the skills of the Front Office staff, ensuring their ability to provide the highest quality guest experience;
  • Manage day-to-day operations, ensuring the quality and standards meet expectations of the guests from their arrival through the departure;
  • Keep Front Office team focused on key components of operations to drive guest satisfaction and to achieve and exceed goals including performance, budget, team etc.;
  • Conduct department meetings, manage shifts and workload;
  • Introduce Front Office policies, standards and procedures, and ensure their compliance on a daily basis;
  • Create budget of the entrusted department, prepare forecasts and regular reports;
  • Actively control the cost of the Front Office;
  • Closely work with the Reservations and Revenue Management to ensure the occupancy rates;
  • Ensure smooth cooperation of the Front Office and with the rest of the hotel;

In order to meet the above-mentioned responsibilities, you should possess:

  • Degree in hospitality or hotel management;
  • Strong Front Office Management experience in a 5* hotel;
  • Pre-opening hotel experience is a considerable asset;
  • Fluent in English and Montenegrin languages, other languages are a plus, a non-Montenegrin speaker will be considered in case of outstanding experience;
  • Ability to build and develop high performing teams;
  • Ability to form and maintain strong relationships;
  • Attention to detail and understanding of the highest quality standards;
  • Excellent organisational and time keeping skills;
  • High level of communication and negotiations skills;
  • Ability to work under pressure;
  • Flexibility, initiative and creative approach to finding solutions;
  • High levels of loyalty & integrity;
  • Excellent PC skills, experience with reporting.

We are forming a new, enthusiastic team of professionals, who will together make The Chedi Lustica Bay the destination of choice. If you’d like to become a part of our vision and this truly unique experience, please submit your applications in the form of CV and a Covering Letter by 21st February.